Query API unavailable between 12:45–13:30

Incident Report for Norce

Resolved

Between 12:45 and 13:30, most production queries to the Query API failed. The outage was caused by a faulty release that passed both internal and external validation but only surfaced once in production. A rollback was initiated immediately after discovery, though it took longer than normal to complete. Service is now fully restored. We are conducting a detailed review of our release and validation process to ensure similar issues are prevented in the future.
Posted Aug 20, 2025 - 00:30 CEST